Terms of service

Last updated: October 29, 2026

1. Overview

This website, fetchnest.shop, is operated by FetchNest ("we", "us", "our"). By visiting the site or buying from us, you agree to these terms, together with our refund policy, shipping policy and privacy policy. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. We currently sell to customers in the United States only.

3. Products and descriptions

We describe and photograph our products as accurately as we can, but colours and details may vary slightly by screen. Products are intended for use as described; please supervise pets with any new item and follow product guidance.

4. Prices and payment

Prices are shown in US dollars. We may change prices at any time, but changes will not affect orders already confirmed. Payment is taken at checkout through our payment providers; we do not store your full card details.

5. Orders

Your order is an offer to buy. We may decline or cancel an order, for example if an item is out of stock, a price was displayed in error, or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.

6. Shipping, returns and refunds

Delivery is covered by our shipping policy, and returns, cancellations and refunds by our refund policy. Both form part of these terms.

7. Accounts

If you create an account, you are responsible for keeping your login details secure and for activity under your account.

8. Acceptable use

You agree not to misuse the site, including by attempting to interfere with its operation, accessing it by automated means without permission, or using it for any unlawful purpose.

9. Intellectual property

The site's content, including text, design, logos and images, belongs to FetchNest or its licensors and may not be copied or reused without permission.

10. Third-party services and links

The site may link to or rely on third-party services, such as payment and shipping providers. We are not responsible for their content or practices.

11. Disclaimer

Except as stated in these terms and our policies, the site and products are provided "as is", to the extent permitted by law. Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded.

12. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.